Terms & Conditions

These Terms & Conditions apply to the Ian The Chiro website, clinic-related communications, appointment enquiries, bookings, and general use of our services.

The website is owned and operated by Ian Chiropractic, trading as Ian The Chiro, located in Cheras, Kuala Lumpur.

By using this website, contacting the clinic, booking an appointment, attending a consultation, or communicating with us through WhatsApp, email, phone, website forms, social media, or other channels, you agree to these Terms & Conditions.

Who we are

Business name: Ian Chiropractic
Trading name: Ian The Chiro
SSM registration number: JM0938703-X
Clinic location: Cheras, Kuala Lumpur
Email: ianchiro.frontdesk@gmail.com
Phone / WhatsApp: +60 10-279 3422

Related legal pages

These Terms & Conditions should be read together with our Health Information Disclaimer, especially for health content, treatment suitability, emergency situations, and clinical care boundaries.

They should also be read together with our Privacy Policy and Personal Data Protection Notice, which explains how personal data may be collected, used, stored, disclosed, and protected.

Use of this website

This website is provided to share general information about Ian The Chiro, chiropractic care, dry needling, clinic services, pricing, appointment enquiries, and health-related educational content.

You agree to use this website only for lawful and appropriate purposes. You must not misuse the website, interfere with its security, attempt unauthorised access, copy content in a misleading way, or use the website in a way that may damage, overload, or disrupt its function.

We may update, change, suspend, or remove any part of the website at any time without prior notice.

Website content is for general information

The content on this website is provided for general educational and informational purposes only. It should not be treated as a personal diagnosis, medical advice, emergency advice, or a replacement for a proper consultation.

Information on this website may describe common symptoms, pain patterns, conditions, care options, or general treatment concepts, but it cannot account for your full medical history, physical examination findings, scan findings, or individual circumstances.

Appointments and bookings

Appointments may be arranged through WhatsApp, phone, website forms, booking links, email, or other clinic-approved communication channels.

An appointment is only considered confirmed when the clinic has accepted or confirmed the appointment time. Sending a message or enquiry does not automatically guarantee an appointment slot.

The clinic may decline, delay, reschedule, or cancel an appointment where necessary due to availability, suitability, safety concerns, incomplete information, operational reasons, or circumstances outside our control.

You may also refer to our Chiropractic Consultation page to understand what a first visit usually involves.

Appointment reminders and communication

We may send appointment-related communication through WhatsApp, phone, email, SMS, booking systems, or other communication channels where appropriate.

Appointment reminders are provided as a convenience only. You remain responsible for remembering and attending your appointment on time, even if a reminder is delayed, missed, not received, or not sent.

Please ensure that your contact details are accurate and updated so that the clinic can communicate with you properly.

Late arrival, rescheduling, and cancellation

If you need to reschedule or cancel an appointment, please inform the clinic as early as possible so the slot can be managed properly.

If you arrive late, your session may need to be shortened, rescheduled, or adjusted depending on the remaining time and clinic schedule.

Repeated late arrivals, short-notice cancellations, missed appointments, or no-shows may affect future booking priority or require additional booking conditions.

Fees, pricing, and payment

Clinic fees, service prices, promotional offers, packages, and payment terms may change from time to time without prior notice.

Prices shown on the website, Google Business Profile, social media, WhatsApp messages, or other platforms are provided for general reference and may be updated, corrected, or changed.

Before proceeding with any paid service, you may ask the clinic to clarify the applicable fee, payment method, and what the appointment includes.

You may refer to our Pricing page for general pricing information before booking.

Promotions, discounts, and offers

Promotions, discounts, referral credits, campaign offers, or special pricing may be subject to specific terms, expiry dates, usage limits, eligibility requirements, and availability.

Unless clearly stated otherwise, promotions and discounts cannot be combined, transferred, exchanged for cash, or applied retroactively after payment has been made.

The clinic may modify, pause, withdraw, or reject promotional use if the offer is expired, misused, incorrectly applied, or no longer available.

Refunds and payment disputes

Payments made for completed consultations, assessments, treatments, or services are generally not refundable simply because an expected outcome was not achieved.

If there is a billing mistake, duplicate payment, or genuine payment issue, please contact the clinic so the matter can be reviewed.

Any refund, credit, adjustment, or resolution is subject to clinic review, service status, payment records, and the circumstances of the case.

Service suitability and scope

Booking an appointment does not guarantee that chiropractic adjustments, dry needling, or any specific treatment will be provided.

Treatment suitability depends on your symptoms, history, assessment findings, safety considerations, clinical judgement, and whether the case falls within the clinic’s scope.

In some situations, Ian may recommend advice, monitoring, activity modification, medical review, imaging, referral, or care from another healthcare provider instead of providing treatment on the day.

No guaranteed results

Ian The Chiro does not guarantee instant relief, full recovery, permanent correction, pain elimination, posture correction, scoliosis correction, disc correction, nerve recovery, sports recovery, or any specific clinical outcome.

Individual results vary depending on the condition, assessment findings, health history, lifestyle, follow-through, recovery factors, and whether the case is suitable for care.

Any reviews, testimonials, case examples, or patient stories reflect individual experiences only and should not be treated as a promise that you will experience the same result.

Patient responsibility

You are responsible for providing accurate and complete information about your symptoms, medical history, medications, previous injuries, scans, reports, surgeries, pregnancy status where relevant, and any other information that may affect your care.

You should inform the clinic if your symptoms change, worsen, or if new symptoms appear before, during, or after your appointment.

You are also responsible for following advice, exercises, activity modifications, referral recommendations, or care instructions where provided, and for seeking medical attention when appropriate.

Medical and emergency situations

Ian The Chiro is not an emergency medical service and does not provide urgent medical triage, hospital-level care, ambulance services, 24-hour monitoring, or emergency response through the website, WhatsApp, email, phone, or social media.

If your symptoms are urgent, severe, unusual, rapidly worsening, or linked with red flags, please seek medical or emergency care first instead of waiting for a reply from the clinic.

For more details about health information boundaries and emergency-related disclaimers, please refer to our Health Information Disclaimer.

Online communication boundaries

WhatsApp, email, phone calls, website forms, social media messages, and other online communication channels are mainly for general enquiries, appointment arrangements, reminders, clarification, and administrative communication.

Online communication is not a full clinical assessment. Ian cannot safely diagnose, confirm a condition, rule out serious issues, or decide whether treatment is appropriate based only on online messages, photos, videos, screenshots, or scan reports.

Messages may not be reviewed immediately. If your symptoms feel urgent or severe, please seek medical or emergency care first.

Privacy and personal data

When you use this website, contact the clinic, book an appointment, submit information, or attend a consultation, we may collect and process personal data for clinic-related purposes.

Our collection, use, storage, disclosure, and protection of personal data is explained in our Privacy Policy and Personal Data Protection Notice.

Third-party links and platforms

This website may include links to third-party websites, maps, booking systems, WhatsApp, social media platforms, payment platforms, articles, videos, or other external resources.

These third-party platforms are provided for convenience or reference only. Ian The Chiro is not responsible for their content, accuracy, privacy practices, security, availability, policies, or terms.

Your use of any third-party platform is subject to that platform’s own terms, privacy policy, and practices.

Intellectual property

Unless stated otherwise, the website content, written copy, layout, structure, images, graphics, branding, service descriptions, and other materials on this website belong to Ian The Chiro or are used with permission.

You may view, read, and share website content for personal and non-commercial reference, provided that the content is not altered, misrepresented, copied in bulk, or used in a misleading way.

You must not copy, reproduce, republish, scrape, sell, redistribute, or use website content for commercial purposes without written permission from Ian The Chiro.

User-submitted content

If you submit messages, enquiries, reviews, feedback, photos, videos, screenshots, documents, scan reports, or other content to the clinic, you confirm that the information you provide is accurate to the best of your knowledge and that you have the right to share it.

You must not submit unlawful, false, misleading, abusive, defamatory, harmful, or unauthorised content through the website, WhatsApp, email, social media, or any clinic communication channel.

The clinic may keep records of submitted content where necessary for appointment management, clinic records, communication, safety, legal, or administrative purposes.

Reviews, testimonials, and public feedback

If you leave a public review on Google, social media, or another public platform, your review may be visible to the public according to that platform’s own settings and privacy policy.

We may refer to public reviews or general feedback for service improvement, reputation management, or marketing, but we will avoid sharing private health details without appropriate consent.

Reviews, testimonials, and feedback should reflect honest personal experience and should not include false, misleading, abusive, or unlawful content.

Limitation of liability

To the fullest extent permitted by law, Ian The Chiro, Ian Chiropractic, its owner, staff, representatives, service providers, and related parties are not liable for losses, damages, claims, costs, or expenses arising from misuse of this website, reliance on general website information, delayed communication, third-party platform issues, or matters outside our reasonable control.

Nothing in these Terms & Conditions is intended to exclude liability that cannot legally be excluded under applicable law.

Your use of this website and communication with the clinic is at your own discretion and subject to these Terms & Conditions, the Privacy Policy, and the Health Information Disclaimer.

Indemnity

You agree to be responsible for any loss, damage, claim, cost, or expense that arises from your misuse of this website, breach of these Terms & Conditions, submission of false or misleading information, unauthorised use of content, or unlawful conduct.

This includes reasonable costs incurred by Ian The Chiro in responding to misuse, disputes, claims, or legal issues caused by your actions, where permitted by law.

Changes to these Terms & Conditions

We may update, amend, or replace these Terms & Conditions from time to time to reflect changes in clinic operations, website functions, service details, legal requirements, or business practices.

The updated version will be posted on this website with the latest updated date.

Continued use of the website, continued communication with the clinic, or continued booking of appointments after changes are posted may be treated as acknowledgment of the updated Terms & Conditions.

Governing law

These Terms & Conditions are governed by the laws of Malaysia.

Any dispute relating to this website, clinic communication, appointment arrangements, or these Terms & Conditions shall be handled according to applicable Malaysian law, unless otherwise required by law.

Contact information

If you have questions about these Terms & Conditions, you may contact Ian The Chiro using the details below.

Email: ianchiro.frontdesk@gmail.com
Phone / WhatsApp: +60 10-279 3422
Business name: Ian Chiropractic
SSM registration number: JM0938703-X
Clinic location: Cheras, Kuala Lumpur