条款与细则

本条款与细则适用于 Ian The Chiro 网站、诊所相关沟通、预约询问、预约，以及一般服务使用。

本网站由 Ian Chiropractic 拥有并运营，营业名称为 Ian The Chiro，位于吉隆坡蕉赖。

使用本网站、联系诊所、预约、出席咨询评估，或通过 WhatsApp、电邮、电话、网站表格、社交媒体或其他渠道与我们沟通，即表示您同意本条款与细则。

我们是谁

商业名称：Ian Chiropractic
营业名称：Ian The Chiro
SSM 注册号码：JM0938703-X
专业协会会员：马来西亚脊椎矫正协会 (ACM)
诊所地点：吉隆坡蕉赖
电邮：ianchiro.frontdesk@gmail.com
电话 / WhatsApp：+60 10-279 3422

相关法律页面

这些条款与细则应与我们的健康资讯免责声明一并阅读，特别是在涉及健康内容、治疗适用性、紧急情况以及临床护理界限方面。

本条款也应与我们的隐私政策与个人数据保护声明一并阅读，其中说明了个人数据是如何被收集、使用、存储、披露和保护的。

本网站的使用

本网站用于分享关于 Ian The Chiro、脊椎矫正护理、干针疗法、诊所服务、收费、预约询问，以及健康相关教育内容的一般资讯。

您同意仅将本网站用于合法且适当的目的。您不得滥用本网站、干扰其安全、尝试未经授权访问、以误导方式复制内容，或以可能损害、过度负荷或干扰网站功能的方式使用本网站。

我们可能会在不事先通知的情况下，随时更新、更改、暂停或移除网站的任何部分。

网站内容仅供一般资讯参考

本网站内容仅供一般教育和资讯参考用途，不应被视为个人诊断、医疗建议、紧急建议，或替代正式咨询评估。

本网站资讯可能描述常见症状、疼痛模式、状况、护理选择或一般治疗概念，但无法涵盖您的完整病史、身体检查结果、影像检查结果或个人情况。

预约与预订

预约可通过 WhatsApp、电话、网站表格、预约链接、电邮，或其他诊所认可的沟通渠道安排。

只有当诊所接受或确认预约时间后，该预约才被视为已确认。发送信息或询问并不自动保证有预约时段。

如因预约空档、适合度、安全疑虑、资料不完整、运营原因，或超出我们控制范围的情况而有需要，诊所可拒绝、延迟、重新安排或取消预约。

您也可以参考我们的脊椎矫正咨询评估页面，以了解首次就诊通常包括的内容。

Appointment reminders and communication

We may send appointment-related communication through WhatsApp, phone, email, SMS, booking systems, or other communication channels where appropriate.

Appointment reminders are provided as a convenience only. You remain responsible for remembering and attending your appointment on time, even if a reminder is delayed, missed, not received, or not sent.

Please ensure that your contact details are accurate and updated so that the clinic can communicate with you properly.

Late arrival, rescheduling, and cancellation

If you need to reschedule or cancel an appointment, please inform the clinic as early as possible so the slot can be managed properly.

If you arrive late, your session may need to be shortened, rescheduled, or adjusted depending on the remaining time and clinic schedule.

Repeated late arrivals, short-notice cancellations, missed appointments, or no-shows may affect future booking priority or require additional booking conditions.

Fees, pricing, and payment

Clinic fees, service prices, promotional offers, packages, and payment terms may change from time to time without prior notice.

Prices shown on the website, Google Business Profile, social media, WhatsApp messages, or other platforms are provided for general reference and may be updated, corrected, or changed.

Before proceeding with any paid service, you may ask the clinic to clarify the applicable fee, payment method, and what the appointment includes.

您可以在预约前参考我们的收费页面，获取一般收费信息。

Promotions, discounts, and offers

Promotions, discounts, referral credits, campaign offers, or special pricing may be subject to specific terms, expiry dates, usage limits, eligibility requirements, and availability.

Unless clearly stated otherwise, promotions and discounts cannot be combined, transferred, exchanged for cash, or applied retroactively after payment has been made.

The clinic may modify, pause, withdraw, or reject promotional use if the offer is expired, misused, incorrectly applied, or no longer available.

Refunds and payment disputes

Payments made for completed consultations, assessments, treatments, or services are generally not refundable simply because an expected outcome was not achieved.

If there is a billing mistake, duplicate payment, or genuine payment issue, please contact the clinic so the matter can be reviewed.

Any refund, credit, adjustment, or resolution is subject to clinic review, service status, payment records, and the circumstances of the case.

Service suitability and scope

Booking an appointment does not guarantee that chiropractic adjustments, dry needling, or any specific treatment will be provided.

Treatment suitability depends on your symptoms, history, assessment findings, safety considerations, clinical judgement, and whether the case falls within the clinic's scope.

In some situations, Ian may recommend advice, monitoring, activity modification, medical review, imaging, referral, or care from another healthcare provider instead of providing treatment on the day.

No guaranteed results

Ian The Chiro does not guarantee instant relief, full recovery, permanent correction, pain elimination, posture correction, scoliosis correction, disc correction, nerve recovery, sports recovery, or any specific clinical outcome.

Individual results vary depending on the condition, assessment findings, health history, lifestyle, follow-through, recovery factors, and whether the case is suitable for care.

Any reviews, testimonials, case examples, or patient stories reflect individual experiences only and should not be treated as a promise that you will experience the same result.

Patient responsibility

You are responsible for providing accurate and complete information about your symptoms, medical history, medications, previous injuries, scans, reports, surgeries, pregnancy status where relevant, and any other information that may affect your care.

You should inform the clinic if your symptoms change, worsen, or if new symptoms appear before, during, or after your appointment.

You are also responsible for following advice, exercises, activity modifications, referral recommendations, or care instructions where provided, and for seeking medical attention when appropriate.

Medical and emergency situations

Ian The Chiro is not an emergency medical service and does not provide urgent medical triage, hospital-level care, ambulance services, 24-hour monitoring, or emergency response through the website, WhatsApp, email, phone, or social media.

If your symptoms are urgent, severe, unusual, rapidly worsening, or linked with red flags, please seek medical or emergency care first instead of waiting for a reply from the clinic.

有关健康信息边界和紧急情况免责声明的更多详情，请参考我们的健康资讯免责声明。

线上沟通界限

WhatsApp、电邮、电话、网站表格、社交媒体信息和其他线上沟通渠道，主要用于一般询问、预约安排、提醒、确认和行政沟通。

线上沟通不等于完整临床评估。Ian 无法仅凭线上信息、照片、视频、截图或影像报告，安全地诊断、确认问题、排除严重情况，或决定治疗是否合适。

信息未必会被立即查看。如果您的症状感觉紧急或严重，请先寻求医疗或紧急护理。

隐私与个人数据

当您使用本网站、联系诊所、预约、提交信息或参加咨询评估时，我们可能会为了诊所相关目的收集并处理您的个人数据。

我们对个人数据的收集、使用、存储、披露和保护说明在我们的隐私政策与个人数据保护声明中。

Third-party links and platforms

This website may include links to third-party websites, maps, booking systems, WhatsApp, social media platforms, payment platforms, articles, videos, or other external resources.

These third-party platforms are provided for convenience or reference only. Ian The Chiro is not responsible for their content, accuracy, privacy practices, security, availability, policies, or terms.

Your use of any third-party platform is subject to that platform's own terms, privacy policy, and practices.

Intellectual property

Unless stated otherwise, the website content, written copy, layout, structure, images, graphics, branding, service descriptions, and other materials on this website belong to Ian The Chiro or are used with permission.

You may view, read, and share website content for personal and non-commercial reference, provided that the content is not altered, misrepresented, copied in bulk, or used in a misleading way.

You must not copy, reproduce, republish, scrape, sell, redistribute, or use website content for commercial purposes without written permission from Ian The Chiro.

User-submitted content

If you submit messages, enquiries, reviews, feedback, photos, videos, screenshots, documents, scan reports, or other content to the clinic, you confirm that the information you provide is accurate to the best of your knowledge and that you have the right to share it.

You must not submit unlawful, false, misleading, abusive, defamatory, harmful, or unauthorised content through the website, WhatsApp, email, social media, or any clinic communication channel.

The clinic may keep records of submitted content where necessary for appointment management, clinic records, communication, safety, legal, or administrative purposes.

Reviews, testimonials, and public feedback

If you leave a public review on Google, social media, or another public platform, your review may be visible to the public according to that platform's own settings and privacy policy.

We may refer to public reviews or general feedback for service improvement, reputation management, or marketing, but we will avoid sharing private health details without appropriate consent.

Reviews, testimonials, and feedback should reflect honest personal experience and should not include false, misleading, abusive, or unlawful content.

Limitation of liability

To the fullest extent permitted by law, Ian The Chiro, Ian Chiropractic, its owner, staff, representatives, service providers, and related parties are not liable for losses, damages, claims, costs, or expenses arising from misuse of this website, reliance on general website information, delayed communication, third-party platform issues, or matters outside our reasonable control.

Nothing in these Terms & Conditions is intended to exclude liability that cannot legally be excluded under applicable law.

您对本网站的使用以及与诊所的沟通均由您自行决定，并受本条款与细则、隐私政策和健康资讯免责声明的约束。

Indemnity

You agree to be responsible for any loss, damage, claim, cost, or expense that arises from your misuse of this website, breach of these Terms & Conditions, submission of false or misleading information, unauthorised use of content, or unlawful conduct.

This includes reasonable costs incurred by Ian The Chiro in responding to misuse, disputes, claims, or legal issues caused by your actions, where permitted by law.

Changes to these Terms & Conditions

We may update, amend, or replace these Terms & Conditions from time to time to reflect changes in clinic operations, website functions, service details, legal requirements, or business practices.

The updated version will be posted on this website with the latest updated date.

Continued use of the website, continued communication with the clinic, or continued booking of appointments after changes are posted may be treated as acknowledgment of the updated Terms & Conditions.

Governing law

These Terms & Conditions are governed by the laws of Malaysia.

Any dispute relating to this website, clinic communication, appointment arrangements, or these Terms & Conditions shall be handled according to applicable Malaysian law, unless otherwise required by law.

Contact information

If you have questions about these Terms & Conditions, you may contact Ian The Chiro using the details below.

电邮：ianchiro.frontdesk@gmail.com
电话 / WhatsApp：+60 10-279 3422
商业名称：Ian Chiropractic
SSM 注册号码：JM0938703-X
专业协会会员：马来西亚脊椎矫正协会 (ACM)
诊所地点：吉隆坡蕉赖